137ok Privacy Policy — How your information is protected

1 Introduction

137ok is a trusted online gaming platform built for players in Bangladesh. We believe every player's personal data belongs to them. That's why the 137ok Privacy Policy exists — so you know where your information goes, how it's used, and how we keep it safe.

This Privacy Policy applies to the 137ok website, mobile app, and all related services. Whenever we update this policy, the revised date is noted on this page and registered users are notified.

Our goal is simple — you play with peace of mind, we handle the rest. At 137ok, your privacy is not just a rule; it's a promise.

2 What information we collect

Certain information is collected when you create an account and use our services on 137ok. This is done to provide you with a better experience and to ensure the security of the platform.

We only collect the information that is genuinely needed to provide our services. No unnecessary or excessive data is requested.

3 How Your Information Is Used

137ok uses your information solely to provide you with better, safer, and more personalized service. We never use your data for any other purpose.

• Identity and contact information are used for account creation and management.
• Financial information is used to process deposits and withdrawals.
• Device information is monitored to ensure platform security and prevent fraud.
• Your gaming activity is analyzed to promote responsible gaming.
• Your contact information is used to send you promotional offers and updates — you can opt out at any time.
• Necessary records are maintained to meet legal obligations.
• Used to generate anonymized statistics that help us improve the quality of our services.

4 Data Sharing & Third Parties

137ok does not generally share your personal information with anyone. However, there are limited circumstances where sharing may be necessary.

• Payment Processors: Minimal information is shared with Mobile Banking, Nagad, or Rocket to complete transactions.
• Legal authorities: Under Bangladeshi law, information may be required to be disclosed to government authorities or courts upon valid legal order.
• Technology Service Providers: Some technology partners assist with our server operations and security services, and are bound by strict confidentiality agreements.
• Anti-money laundering: If suspicious financial activity is detected, the relevant regulatory authority will be notified.

Outside of the cases mentioned above, 137ok does not sell, rent, or exchange your information with any third party. If this policy is violated, we reserve the right to terminate our relationship with that technology partner.

5 Cookies and tracking technologies

137ok uses cookies to keep its website and app running smoothly. Cookies are small text files stored in your browser or on your device.

• Essential cookies: Required to maintain login sessions and core site functionality. Without these, the site will not work properly.
• Functional cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Helps us understand which parts of the site are used most — all data is anonymous.
• Security Cookies: Helps detect fraud and suspicious activity.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features of the site from working properly.

6 How Long Your Data Is Retained

137ok does not retain your data longer than necessary. All information is kept while your account is active. After account closure, certain data may be retained for a specified period as required by law.

• Active account data: retained for as long as the account remains active.
• Transaction records: up to 5 years for legal compliance.
• KYC documents: retained for up to 3 years after verification.
• Support chat history: 1 year after the issue is resolved.
• Marketing preferences: until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

7 Data Protection Measures

137ok employs industry-standard technical and organizational measures to keep your personal information secure.

• TLS 1.3 encryption is used for all data transfers.
• All data stored on our servers is protected with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Staff access is strictly limited — only authorized personnel can view specific data on a need-to-know basis.
• Two-factor authentication (2FA) is mandatory for system access.
• A 24/7 cybersecurity monitoring center is actively in operation.

8 Your rights

As a 137ok player, you have several important rights over your own data. We fully respect all of these rights.

To exercise any of these rights, please contact the 137ok support team. We typically respond within 7 business days.

9 Privacy of Minors

137ok is strictly for users aged 18 and above. We do not knowingly or unknowingly collect personal information from minors.

Date of birth is verified at registration and age is confirmed through the KYC process. If a minor is found to have created an account, it will be closed immediately and all collected data will be deleted.

If you become aware that a minor in your household is using 137ok, please contact our support team. We will act promptly.

10 Contact & Complaints

If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch. The dedicated 137ok privacy team will handle your matter with care.

We take every concern seriously. We are fully committed to protecting your privacy — this is not just a legal obligation, it is a core part of 137ok's values.